Working and conducting surveys during the pandemic
If’s unique international network covers 170 countries globally, serving our clients on all the continents.
Locally compliant service
The wide and versatile network of 200 carefully chosen partners enables locally compliant service and readiness for If to go wherever the clients need us to. ll countries have their own, often widely different regulatory framework, as well as cultural issues affecting the business environment and operations.
With an established partner network, If can offer specialised and in-depth knowledge and insight from each area and country, along with close connections everywhere we operate. Essential parts of the cooperation with our Network are mutual visits and knowledge-sharing activities.
If is a frontrunner compared to its Nordic competitors, both on the width of the network and on the different aspects of cooperation.
Seeking the best expertise
“We work differently in this field from our competitors. Instead of opening our own offices around the world, we have decided to seek the best expertise in each continent and country, so we are able to offer services more widely and in more detail”, the head of International Services, Mia Himberg, says. “We know our partners, their operations and their expertise – and they again know their countries, the culture, regulations, and the insurance field. Through our partners, we have up-to-date business intelligence on 170 countries.”
“No one has full knowledge or control of this field”, Mia says. “It’s kind of like surfing – you never know what kind of wave is coming, but you still have to make a decision to jump onto it and surf through it. When we are making the decision to jump in and create international insurance solutions for our clients, we want to know as much as possible about the wave – what’s going on in each country
we offer solutions in.”
“With the intelligence we gain through our partner network, we have the ability to give true and versatile insight to our clients, and with that we have the ability and courage to surf the wave – which is so much better than staying on shore. We think this way of operating is the most efficient and productive - we develop and learn in both directions. In developing good and close relationships with our partners, they learn as much as possible and know what awaits our clients in different parts of the world”, Mia concludes.
Knowledge-sharing to build commitment
If’s operation with its partner network is a three-way relationship, beneficial both for If and the network partners, as well as for our clients.
Knowledge-sharing is one of the great benefits gained from this cooperation. Through its vast network of international partners, If gains not just the cultural and local knowledge crucial for successful insurance solutions, but also knowledge and insight into how the insurance market is developing and changing in each country of operation. Given that the width of our services covers 170 countries, deeper insights into specific countries through our partners is very valuable.
Encouraging partners to visit us
In addition to the day-to-day tight cooperation that If has with its partners, we also encourage our partners to visit If in the Nordic countries to increase our partners’ understanding of If and our clients’ operations, as well as to strengthen our relationship. These visits are made regularly by our different partners and often include corporate workshops to offer more opportunities for knowledge-sharing.
“The effort of these visits and workshops is very worthwhile to us, as by deepening the level of knowledge and the relationship, we can ensure an even smoother and higher quality operation”, Mia Himberg says. “We want to learn from our partners and also willingly share our expertise with them. This is also a way to strengthen the commitment on both sides, which is a fundamental factor of the high-level services we offer to our clients”, Mia continues. “Building strong commitment, we also support long-term relationships with our partners.”
When visiting the If countries, whenever possible, the partners will also visit clients. If’s client Wärtsilä and their corporate risk manager, Jan Virtavuori, have been involved in several partner meetings, and partners have visited Wärtsilä in Finland, as well.
“For us, there is a clear added value from meeting the local partners and having direct contact with them. We get immediate information if something changes in our country of operation. For example, if the insurance regulations in one of our African countries of business change, it is very valuable for us to know that as early as possible”, Jan says.