Personal data that we collect is dependent on each individual relationship and/or the insurance product concerned.
Don't worry – we do not have all below listed information about you. Below you can find information categories and examples of information pieces to help you understand, what kind of data we collect:
General information is collected to identify you as a customer, to serve you better in different channels, to communicate with you or to do different type of transactions such as pay out a claim to you (financial information).
Name, contact information, family status, date of birth, employment and employer, marketing preferences.
Identification numbers issued by government
Social security number, driver’s or other license number.
Financial information and account details
Bank account number and account details, credit information and other financial information.
Insurance and claims information
Insurance and claims information is collected to create an insurance contract or to handle a claim. We could need for example property information for your house insurance contract and medical information to handle your personal injury.
Location, property qualities and constructions, age of the property, equipment and machinery, forest information, security and surveillance, occupants, photographs.
Registration number, vehicle type and qualities, driving history, bonus information, photographs.
Hotel bookings, plane tickets, information about trips and other events.
Accident and loss history in If
Prior loss history (insurers commonly share information about their previous dealings with policyholders and claimants).
Loss information from other insurers
Information from shared loss registers (GSR).
Information about activities or animals
Sport activities, extreme sports or competitive sports, dogs, horses or other animals.
Current or former medical condition, health status, injury or disability information, medical procedures performed, personal habits (i.e. alcohol or drugs), prescription information, pregnancy, imaging results.
Legal procedure, fraud and crime information
Information about legal procedures, frauds or crimes related to you, for example, as part of liability claims or as part of physical injuries handled due to a crime. We also collect data about Anti-money laundry investigated claims and insurance frauds. We also collect data to investigate unclear insurance cases.
Trade union membership
Information about being a member of a trade union, when your insurance solution (content, price) is depending on your membership.
Telephone and video recordings
Recordings of telephone and video held with our representatives, including recordings of telephone calls to our representatives and call centres as well as recordings of phone calls to you.
Interactions with us and customer contacts
E-mails, chats, online meetings, contact history, letters, information gathered during your visits on our webpage.
Social media information
Information posted on social media (i.e. customer feedback from Facebook) and made public.
Information from external sources
We may supplement information provided by you with external information sources, such as publicly available information, commercially available sources and information from our affiliates or business partners.