Learning that your product may cause injuries or damage is a stressful situation. It damages normal business and may affect the company's reputation and endanger future earnings and value. But, it is possible to prepare for it and take control of the needed measures, in a professional way.
There are many measures companies can take to mitigate risks related to product liability and recall. Compliance with regulations is essential but the responsibility for product quality and related risks ultimately lies with the company itself. A crisis calls for quick and appropriate actions, based on a well-designed and tested plan.
Nordic Liability Risk Management Specialist, If
If co-operates with the experienced crisis consultancy, RQA Group. Their services are available 24/7 through the If hotline. If's Recall insurance covers the cost of assistance in a crisis.
Additionally, RQA assists companies directly in planning and reviewing recall plans, training, simulation, and testing of the plans, as well as other crisis management, such as quality assurance and product safety related services.