This is Arttu.

You could call him a Full Stack Developer. But he is also an enabler of helping hands.

Arttu began his journey at If five years ago, and since then he has been constantly on the move. He started as a Test Specialist and switched to Scrum Master after a while. Today he’s a Solution Developer and in between, he has worked with getting new developers up to speed in If’s .NET Trainee Program.

“This is kind of my personality. I like change. I really feel that I learn so much when jumping into something totally new. And at If, I can develop myself and at the same time make a difference in people’s lives.”

Solid systems for those who really need them

- Right now, I’m building cloud native solutions for our frontliners using React and .NET, Arttu says. In the daily work as for example an Insurance Advisor or Claims Advisor, you’re depending on having systems in place that are easy and reliable to use. It feels good to be able to facilitate the most important work we do at If – helping our customers.

The customer journey can be complex, and it has often several touch points such as phone calls, chat conversations, and e-mails. It’s crucial that the systems are reliable and fast no matter what so that the advisor can have full focus on the customer instead of struggling with technical issues.

- The conversations can be very emotional, Arttu reflects. Someone has been in a car accident, and another one has lost his home in a fire. To be able to meet these customers in an empathic and helpful way, our advisors need to be calm and focused. My task is to create a system that they can trust upon, even when their work is at its most challenging.

Working in the cloud with an ear towards the ground

Within If’s tech community there are lots of opportunities to explore frontrunning technologies in an agile setting.

- We embrace DevOps way of working, Arttu says, when it comes to the mindset but also the tools and the processes. Personally, I’m really into Azure and cloud native applications right now. That’s where my main focus is, and it’s an area where I aim to learn even more.

But even though literally working in the cloud, Arttu always makes sure to keep an ear towards the ground. Before he came to If, he never thought about the insurance business as the kind of observing and analytical business it is.

- I enjoy keeping up with what’s happening in technology but also in society. An insurance company has so many touch points out there, and that’s really interesting. We need to know about innovations in the car industry as well as be updated about natural hazards and climate change.

Everything that affects our customers – whether they are huge companies or ordinary people – also affects us. That’s really interesting to think about.

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System development is a team sport

If is the leading property and casualty insurer in the Nordics/Baltics, and the employer of 7,900 people, of which about 1,000 work within the tech community. In such a large context, it’s important to build strong and autonomous teams, to not only follow but also be in the frontline of digitalization.

- I truly approach system development as a team effort, Arttu says. And I like the open and international atmosphere – during my time at If, I have always worked in cross Nordic/Baltic teams. The work culture is very helpful and the teams have room to be themselves – we are not that strictly governed. I think that’s a crucial thing when you want teams to thrive. If you give them trust and freedom, they will move mountains in return.

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