Claims handling

The most important feature in an insurance policy is what happens after a loss has occurred. Then you will find out what you get in exchange for your insurance premiums.
With over 650 claims specialists in 12 countries and a network of trusted partners handling claims on our behalf in a further 140 countries, you can rely on us for effective global claims support:
  • Fast and pro-active claims handling
  • Rapid response
  • Large claims teams
  • Personalised claims support
  • Pre-defined procedures
Our claims handling works as follows
Notify the claim online: Naturally you can also call us and tell what happened.
  1. We handle more than half of the claims within 24 hours. In case of a large claim, we will be at a Nordic loss site within three hours, and outside Nordic countries within three days.
  2. We handle more than 1,4 million claims every year, so we have the best partner network of the Nordic insurance market.
  3. Our partner network is not limited solely to the Nordic area; it covers more than 100 countries.
  4. You will get your own claims contact person, who will take care of you all the way. We will keep you updated throughout the process. You can relax and concentrate on your business.
The average score from our customer who have had a claim is 4,5 in a scale of 1–5. They see us as fair and fast, and easy to do business with. Thanks to our excellent claims handling, the customers who have had a claim are actually our most satisfied ones.