Questions and answers

How do you report a claim?

Published 25 Sep 2014

​  

​Please fill in a claim form and scan the document and send it to: rejseforsikring@if.dk

What is the procedure if you report claims for more than one person?

Published 25 Sep 2014

​   ​

​Please be specific about which expenses belong to which person.

You are travelling to a new country. How do you get information about this country?

Published 25 Sep 2014

​ 

SOS World Wise is an online travel portal that provides users with essential travel assistance information, including valuable information about an area’s health, security and business culture.

How do you find the nearest hospital or doctor?

Published 25 Sep 2014

​ 

​The SOS assist mobile application applies to expatriates or business travellers and ensures the best possible standards of service and medical care for the traveller.

How do you get in contact with the insurance company?

Published 25 Sep 2014

​ ​

​Acute emergency: + 45 7013 1335 or by e-mail: rejseassistance@if.dk
Non acute: +45 3687 4525 or by e-mail: rejseforsikring@if.dk

Documentation regarding a claim?

Published 24 Sep 2014

​ ​

​You are welcome to scan your documents -
Please state your policy number, name, social security number and reason for the claim.

What about dental treatment?

Published 24 Sep 2014

​In the terms and conditions there is a limitation: The compensation entitlement commences three months after the insured becomes covered by the insurance, but four weeks before dental examination and
cleaning, and immediately before temporary pain-relieving dental treatment in the country of expatriation. We have removed the limitation for all expats from Danske Bank. This means that we cover dental treatment from 1st of October 2014. We cover the following on dental treatment:

Emergency dental treatment
5.4.1 What is covered
The insurance covers reasonable and necessary costs of dental examination, dental treatment, teeth cleaning, fillings, root canal treatment, tooth extraction,pegs, bridges, gold teeth, crowns, prostheses and implants, tooth adjustments, bite rails, paradentosis treatment and tooth prostheses at up to DKK 10,000 per insured per insurance year. The dental treatment must be necessary on medical grounds and approved by If before the treatment commences.

Special provisions
If is entitled to reduce or withhold compensation of costs if the insured's teeth can be assumed to have been in a significantly worse condition than in persons of the same age who undergo regular check-ups and the treatments thereby recommended.

5.4.2 What is excluded
The insurance does not cover:

  • Acquisition, replacement, renewal or repair of prostheses and implants, unless this is a first-time acquisition as a consequence of injury.
  • Transport to dental treatment.

What about pregnancy?

Published 23 Sep 2014

​The insurance covers pregnancy-related cost from the 1st of October 2014. The exclusion in the terms and conditions “cover pregnancy-related costs when the expected date of birth is less than 44 weeks after the insured became covered by the insurance” is NOT valid. If you are pregnant then we cover the pregnancy-related costs!