Notice of loss or damage

Send a written notice of damage or loss (see the pdf below) to the carrier/haulier within stipulated time.

In the case of visible damage, a notice of loss must be given immediately upon taking delivery of the goods.
In practice this is done by making a remark on the consignment note. This remark must also be visible in the carrier’s copy.

Always send a separate written notice of loss or damage (a provisional claim) to the last carrier even if a remark has been made in the transport document as stated in the paragraph above.

The notice should contain the following information:

• heading "Notice of loss or damage"
• voyage/transport route and B/L, WB No.
• type of damage or loss noted
• date and signature

The notice of loss or damage, i.e. the provisional claim should always contain the following paragraph: We reserve the right for ourselves and/or our insurance company to present a specified claim later.

Time limits for filing a provisional claim

Road transport

• visible damage at once upon receipt of the goods
• concealed damage within 7 days from receipt of goods

Railway

• visible damage at once upon receipt of the goods
• concealed damage within 7 days from receipt of goods

Transport by sea

• visible damage at once upon receipt of the goods
• concealed damage within 3 days from discharge of goods

Transport by air

• when damage is noted, but not later than 14 days from receipt of the goods

For more details see summary.