7/12/2011 12:00 AM
Attach the following documents in case of a cancellation of the journey

  • Medical certificate indicating the reason for the cancellation
  • A certificate of the travel expenses compensated by the tour operator
  • Tickets and a receipt of the tickets, and a statement by the tour operator in case compensation has not been paid
  • Extract from the population register to clarify the family connection, if the cancellation results from the sickness, accident or death of a close relative