Are you pleased with the way we handled your claim?

Your opinion helps us to improve our services. Please answer the following questions.

The scale is 1 - 5 (1 = very poor....5 = very good).

You are required to fill fileds marked with *.

Write the claim number in the following form:
L123456789 (Workers´compensation) or
1234567-020 (Motor and Third Part Liability) or
900-1234567 (Accident, travel and sickness)

 
1. How did you first contact us in this claim matter?
2. How easy was it to contact us?
(1=very difficult ... 5=very easy)




3. Did you obtain enough information and instructions from us for your claim?
(1=not at all ... 5=fully enough)




4. How would you evaluate the services we provided during the claim handling process?
(1=very poor ... 5=excellent)




5. How well did If keep you informed on the progress of the claim handling process?
(1=very poorly ... 5=very well)




6. How satisfied are you with the duration of claim handling at If?
(1=very dissatisfied ... 5=very satisfied)




7. How satisfied are you with the amount of compensation you received?
(1=very dissatisfied ... 5=very satisfied)




8. If you have been in touch with our experts, what is your opinion on the quality of their services?
(1=very poor ... 5=excellent, 6=I have not been in contact)





9. When you think of the processing of your claim as a whole, how satisfied are you?
(1=very dissatisfied ... 5=very satisfied)




10. If you were asked to recommend an insurance company, how likely would you be to recommend If?
(1=very unlikely ... 5=very likely)




* Required field
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